DUOS

The problem

Eligible for support, but still not getting it

Health plans offer a wide range of benefits and care programs, but members may not know what's available, understand their eligibility or complete the steps needed to use them. Communicating with members is only part of the challenge. Plans also need to know whether that outreach leads to a completed action.

Closing healthcare's last-mile gap between knowing what members need and helping them act on it.

The solution

Member intelligence plus activation

DUOS' AI-powered intelligence engine uses member information, behavior and health plan priorities to identify needs and recommend next actions. Digital engagement is paired with human support to help members navigate benefits, care services and community resources.

The platform tracks what happens after outreach, giving health plans visibility into engagement and completed actions across benefits engagement, care navigation and quality programs.

Milestones

2020: Founded within Redesign Health
2021: Public launch with $6M seed funding from Redesign Health and Forerunner Ventures
2022: $15M Series A
October 2025: $130M strategic growth investment led by FTV Capital
June 2026: Acquired Linkwell Health, expanding to more than 20 health plans nationwide

Founder