Consider reading these articles
.webp)
TrampolineAI, an AI-powered contact center platform, launches today to elevate healthcare contact centers by delivering faster, more accurate member support through real-time intelligence and automation.
Today, healthcare contact centers are the front lines of member support, yet many still rely on fragmented systems that make it difficult for agents to deliver quick, accurate answers. TrampolineAI’s AI-powered contact center platform addresses these challenges by integrating seamlessly with existing systems to empower agents with real-time intelligence, surface answers instantly, and reduce the burden of repetitive administrative tasks.
Powering Real-Time Support and Driving Meaningful Change
The Challenge: Healthcare contact centers struggle with high call volumes, fragmented data systems, and inefficient workflows that often leave members waiting, repeating themselves, or being transferred multiple times.
“The average first call resolution (FCR) rate sits at 52%, meaning half of patients make multiple calls to address their issues fully.” (www.dialoghealth.com)
The Solution: TrampolineAI sits on top of existing infrastructure, including on-premise phone systems —delivering real-time insights and guided support to agents during calls. By analyzing health plan documents, claims data, member histories, and live call transcripts, TrampolineAI provides agents with:
- Instant access to accurate information so members don’t have to wait or call back.
- Step-by-step agent guidance to ensure every call is handled efficiently and compliantly.
- Personalized AI recommendations tailored to each member’s plan and inquiry.
- Automated call summaries to eliminate paperwork and free up agent time.
- Real-time sentiment analysis and compliance monitoring to improve service quality.
The result: With TrampolineAI, contact centers can reduce handle time, increase first contact resolution, increase customer satisfaction and reduce agent attrition.
A Better Experience for Members, Agents, and Healthcare Organizations
The frustration of calling a healthcare contact center is familiar to many. TrampolineAI reshapes this experience, ensuring members receive fast, accurate, and compassionate support while helping agents focus on meaningful interactions rather than administrative tasks.
“Healthcare contact centers are critical to member experience, yet many AI solutions on the market fail to address the complexity of these interactions. TrampolineAI was built specifically for healthcare, providing agents with the intelligence they need in real time while reducing operational inefficiencies for payers and providers.” - Mike Bourke, CEO and Co-Founder of TrampolineAI.
A Seamless Fit Within Existing Contact Centers
TrampolineAI is designed to integrate effortlessly with existing contact center infrastructure, including CRM systems, Automatic Call Distributors (ACDs), eligibility systems, and other key platforms. This means healthcare organizations can enhance their operations without the disruption of replacing current technology. Instead of forcing a complete system overhaul, TrampolineAI works within established workflows to unlock new levels of efficiency, streamline processes, and empower agents to deliver faster, more personalized support.
"The data and insights the TrampolineAI App is surfacing for us is fantastic. We can see trends and issues immediately across all our incoming calls. This is data we can’t get anywhere else. Our customers love seeing the dashboard of objectively measured caller sentiment and other key metrics related to their calls. We frequently drill down to specific examples and outliers driving member experience trends. One key client told us they would like to see all their vendors have this capability.” — Tim Johnstad, Managing Director of Innovation at HealthCheck360,
A Significant Impact on Healthcare Delivery
Beyond efficiency gains, TrampolineAI is helping organizations deliver better care to vulnerable populations, including Medicaid.
“The moment I experienced TrampolineAI, I knew it had the potential to provide a transformational next-level edge for our business. Our frontline agents are the first point of contact for some of the most vulnerable populations—people insured by Medicaid and those in crisis seeking behavioral health support. Real-time AI-driven insights and guidance translates to faster, more accurate and more compassionate care. We’re excited to bring this technology into our contact centers." — Sean Schreiber, EVP/COO of Alliance Health
TrampolineAI’s ability to personalize real-time agent guidance, ensure compliance, and optimize care pathways positions it as a powerful tool for improving health outcomes across diverse member populations.
Looking Ahead: Expanding AI’s Role in Healthcare Contact Centers
TrampolineAI continues to evolve, with upcoming enhancements focused on:
- Expanding integrations with healthcare infrastructure systems.
- Improving AI-driven training for new and existing agents.
- Optimizing self-service capabilities to further reduce call volume.
With additional healthcare pilots planned in the coming months, TrampolineAI is poised to set a new standard in healthcare contact center efficiency, service quality, and member satisfaction.
For more information about TrampolineAI, visit www.trampolineai.com
DATA INSIGHTS
Return to insights
